amdocs

The debate continues about the relative values of on-demand versus on-premise CRM solutions. Concerns about hosted services hinge on security and integration, with also the fear of vendor lock-in. and

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Process and product are indivisible. They say you don’t want to watch the process of politics or sausage making, and software development may run close to this sometimes too, but with agile software d

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The rise of SaaS, as we noted again recently, provides a way for business users to bypass IT and bring a range of services to worker desktops. But nothing should bypass IT.

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As companies struggle to wrestle their data into an integrated, single view of the truth, the biggest surprise is introducing the human back into software systems once destined for complete automation

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How does the user of the Amdocs Clarify CRM system derive real-time business intelligence in dashboard views of the Clarify data? Use Dovetail Software's RuleManager

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IT works hard to succeed in its development projects and still gets it wrong most of the time, but it's not a joke to say that maybe IT should adopt the method of trying to fail instead.

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Harvard Professor talks about how to be innovative in the face of industry disruption, or what most companies would call a disaster. And you don't need a degree from Harvard to follow her steps.

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