Apologizing in public is not easy, especially for leaders. They are heroes when things go right—and scapegoats when things go wrong. In addition, public apologies extended by corporate leaders are not
PR guy Patrick Gossage comments on TorontoLife.com about the negative effect of having Conrad Black's wife Barbara in the courtroom during his fraud trial.
Comment based on news from 10 days ago about a Best Buy intranet. A lot has been written about this since then, including the official explanation of the intranet.