Testimonial based on positive experience of a new plane service out of downtown Toronto.

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RapLeaf (tags: web, 2.0, application, feedback, system, social, networking, tool, reputation, rating, standard society)

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If you were calling someone to fix your car or sell your home you would look for the person you thought was most reputable in

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Harvard Business Review Examines "Reputation and Its Risks"

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Apologizing in public is not easy, especially for leaders. They are heroes when things go right—and scapegoats when things go wrong. In addition, public apologies extended by corporate leaders are not

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How to respond when the social media world notices you in a bad way.

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PR guy Patrick Gossage comments on TorontoLife.com about the negative effect of having Conrad Black's wife Barbara in the courtroom during his fraud trial.

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Comment based on news from 10 days ago about a Best Buy intranet. A lot has been written about this since then, including the official explanation of the intranet.

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Erik Kalviainen has a question about why GoDaddy's downtime March 11 didn't result in any uproar. Link via Seth Godin.

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Specs for Windows Vista computers

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Donna Barnett writes about how to make hay about your green efforts on the Chasing Clean Air blog.

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Opinion item about the negative impact of social networking on future jobs, especially public service jobs.

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Evidence that suggests Java Jo'z and the "new company" are linked.

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The story of a financier who tried to squelch comment about him on a blog. Link via PierceMattie.com/buzzed How to intervi

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Post blaming Scoble for asking about expenses to get to an unconference.

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More on the "key messages are dead" discussion.

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Site for kids to walk them through emergency preparedness. Interesting use of imagery.

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Forced out of operations by a lawsuit, the Renewable Energy Association's voice for geothermal energy is silenced.

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Jack Wouydhaysen on Richard Edelman's advice to engage with bloggers who criticize your company. Link via New PR http://newpr.crispynews.com/popular

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Volunteering is good for you, and good for the organization you're helping.

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