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http://www.chrisg.org

Chris Garrett’s Blog (p) websnapr

Yet again another big company and yet again another tragic customer service experience. Why do otherwise smart companies act so clueless when it comes to customer service?
>30 days ago by bobrobboy, 1 User, more info save
http://www.rosenfeldmedia.com

Rosenfeld Media - Publisher of user experience design b ... websnapr

Rosenfeld Media - Publisher of user experience design books (tags: blogs, writing, citizen, journalism, design, books, usability, css, ux, standard society)
>30 days ago by socioblogger, 2 Users, more info save
http://www.wqusability.com/articles/personas_storytelling.html

Personas and Storytelling - Whitney Interactive Design websnapr

Personas work because they tell stories. Stories are part of every community. They communicate culture, organize and transmit information. Most importantly, they spark the imagination as you explore n
>30 days ago by zinkous, 1 User, more info save
http://itviewpoint.com/tt/index.php?pl=2835

네티즌이 검색결과 훑는 방식 '역삼각형' websnapr

그래서 네이버는 최상단에 광고를 배치하잖아.
>30 days ago by hochan, 1 User, more info save
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