John Wagner can't understand why people spend their time influencing behaviour with music, voice, images, etc., then express shock when someone suggests that music might affect how people behave.

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Joseph Thornley quote Shel Holtz, who quotes Wilma Matthews on a simple definition of goals, objectives, strategies and tactics. Based on how many people get them confused, it's easy to get them wrong

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Another day, another poorly-thought-through patent. Yay.

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Welcome to the BBC Consumer and Watchdog website. Learn more about your consumer rights, find out about Watchdog and send us information about your complaints

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The American Institute of Philanthropy is a nonprofit charity watchdog organization that helps donors make informed giving decisions.

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