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Using Jedi Mind Tricks to Defeat Customer Service Reps
As many people know dealing with customer service representative (CSR) can be a horrible experience. With a little help from the force we have come up with 10 steps to effectively get customer serviceClient Appreciation Gifts For Any Budget
Showing a client appreciation can be a tough job. You want to make sure you find the right gift to send the right message. You can make a your clients feel how grateful you are to have them by givingHow To Handle Irate Customers
Dealing with an irate customer incorrectly can lead to huge repercussions for your business. However, dealing with that customer following our CRM rules can make the customer happy and improve your buA Beginners Guide To Dealing With Customers
CRM 101 goes over the basic concepts behind Customer Relationship Management.Why Crappy CRM Can Kill A Business (infographic)
A visiual map of the frustration that these companies cause. Check out the last statistic, and see why a crappy CRM can kill a business.Good CRM: Customer Service Statistics (infographic)
Make a phone call to start a transaction, and chances are you will be put on hold while some trained monkey looks for your name in a database.The process is humiliating, frustrating, and very time conBad CRM: When Customer Service Gets Lost in Translation
Many companies spend a lot of time on CRM by developing rules and methods for dealing with customers. Unfortunately, sometimes those methods look great on paper but in real life it can cause more irri
