customer-relations

• Good CRM: Customer Service Statistics (infographic)

  Make a phone call to start a transaction, and chances are you will be put on hold while some trained monkey looks for your name in a database.The process is humiliating, frustrating, and very time con

  crm business customer-relations lifestyle

  saved at 11.06.2010, by Starqueen, 1 User

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• Bad CRM: When Customer Service Gets Lost in Translation

  Many companies spend a lot of time on CRM by developing rules and methods for dealing with customers. Unfortunately, sometimes those methods look great on paper but in real life it can cause more irri

  crm business customer-relations finance

  saved at 04.05.2010, by Starqueen, 1 User

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