http://www.projectsparadise.com/customer-knowledge-management-ckm/
http://www.projectsparadise.com/customer-knowledge-management-ckm/
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Customer knowledge management (CKM) in the e-business environment: cases from Swedish banks
The advent of information technology has generated interest not only in how to acquire, store and ”mine” data, but also on how to manage knowledge.
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